The WASFAA News
       June/July 2002 Online Publication       



A Report on the 1998 NASFAA Staffing & Salary Survey," provides evidence that less experienced staff could benefit from additional information resources to research their questions.

NASFAA News...
Get Answers to Your FFELP and Financial Aid Questions Online
by Shawn Berry, Texas Guaranteed

According to results of an industry survey published by NASFAA in October 1999, approximately 47.4% of financial aid professionals reported having less than 5 years of experience in the industry. "NASFAA Staffing Issues in Student Financial Aid: A Report on the 1998 NASFAA Staffing & Salary Survey," provides evidence that less experienced staff could benefit from additional information resources to research their questions.

Help is now available via Support Knowledgebase, an interactive database that allows you to submit FFELP and financial aid-related questions and review responses submitted by visitors to the site. Support Knowledgebase is available at no cost, and is accessible 24 hours a day, 7 days a week at http://tgslc.custhelp.com.

Whatever your need, Support Knowledgebase can help you:
--Ask your question by completing a simple web form. The Knowledgebase routes your question to an industry expert, and you receive a prompt reply.

--Review answers to the most frequently asked questions. The Knowledgebase currently serves as an archive to answers for nearly 100 common questions.

The Support Knowledgebase contains responses to questions submitted by financial aid administrators covering a variety of issues. As visitors submit new questions online, the Support Knowledgebase grows as a resource for future visitors. Responses can include references for additional information, including phone numbers, web sites, and other sources.

Here are a few examples of information available in the Support Knowledgebase:
  • "Where can I find resources to help me with CommonLine?"
  • "Can a school certify unsubsidized Stafford loans for dependent undergraduates whose parents have been preapproved for PLUS loans, but, who, due to financial concerns, do not actually apply for and receive PLUS loans?"
  • "If a student receives loan funds from one school and transfers to another school during the same academic year, can the borrower receive additional Title IV loan funds?"
Access Support Knowledgebase directly at http://tgslc.custhelp.com or follow the new links from TGWorks Online (www.tgslc.org).

With the Support Knowledgebase, you now have another convenient way to access individualized support and expert answers. For questions about the Support Knowledgebase or any of TG's other electronic Solutions and Tools, contact Shawn Berry at (800) 252-9743, ext. 2506, or via e-mail at shawn.berry@tgslc.org.

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