The WASFAA News
       December 2001/January 2002 Online Publication       



Financial-aid counseling for students during their time on campus is a critical element in lowering the risk of future education-loan-repayment problems.

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Open Lines of Communication Key in Default Prevention
Kathy Bixby, Tom Quinn and Elise Sanders, USA Funds Services

Financial-aid counseling for students during their time on campus is a critical element in lowering the risk of future education-loan-repayment problems. From meeting with students each time they apply for student loans, to periodically updating students' addresses, there are myriad opportunities to contact students to reinforce the importance of sound debt management.

The following tips are offered for ongoing counseling of continuing students:
  • Counsel students each time they apply for education loans. Advise them about how much they have borrowed, as well as their rights and responsibilities as borrowers, and discuss how much debt they might accumulate before leaving school.
  • Each time that a student applies for a loan, check the address on the loan application. Whether you're reviewing a new application or an existing Master Promissory Note (MPN), the address provided should be one where the student will receive mail after leaving school - not a temporary address. Also check the e-mail address, if applicable.
  • At the end of each year, mail students reminders that the financial-aid office is available to answer their questions. Mark the envelopes with the phrase "address correction requested." These reminders keep students informed about where to turn for help, and they help financial-aid administrators keep students' address information current.
  • Meet with any student whose address changes. Emphasize to students the importance of keeping their lenders informed about their changes of address.


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